Log in to your hotel

• You enter your password only at your hotel’s address, which looks like https://hotelname.otelumo.com:8443 — check the browser’s address bar: the address matches letter for letter and starts with “https://”.
• This site never asks for a password. We never ask for passwords or codes by email, phone or messenger.
• Our emails come from noreply@otelumo.com.
• Turn on the authenticator app code in your cabinet settings — then a password alone is not enough to log in.

Your hotel’s manager gives you access: they create your account in the cabinet and tell you the address.

Works through a personal link from the manager — no password needed. Do not forward the link: it is personal.

The manager connects it in the cabinet.

Your booking is with the hotel: book on the hotel’s website; the personal link to your booking comes in the hotel’s email. There are no bookings on the platform’s site.

A staff member’s password is reset by the manager. A manager gets help from support — support@otelumo.com — once support has checked it is really you. We will not ask for your password.

Yes, the cabinet works in your phone’s browser.